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Title
Text copied to clipboard!Guest Service Associate 1
Description
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We are looking for a dedicated Guest Service Associate 1 to join our team with a passion for excellent customer service. In this role, you will be the first point of contact for our guests and play a key role in ensuring they feel welcome and well cared for. You will work in a dynamic environment where friendliness, professionalism, and flexibility are essential.
Your main responsibilities include greeting guests, providing information, assisting with questions or issues, and ensuring that all guests have a positive experience. You will collaborate closely with other departments to ensure smooth operations and fulfill individual guest needs.
Strong communication skills, empathy, and organizational talent are essential for this position. You should be able to remain friendly and solution-oriented even in stressful situations. Experience in customer service or hospitality is an advantage but not required – more important is your willingness to grow and consistently provide the best service.
We offer you a varied work environment where you can contribute and develop your skills. You will receive comprehensive onboarding, regular training, and the opportunity to work in a motivated team. If you enjoy working with people and want to be part of a service-oriented company, we look forward to your application.
Responsibilities
Text copied to clipboard!- Greet and assist guests
- Handle inquiries and complaints
- Provide information about services and offers
- Coordinate with other departments for guest support
- Ensure high service standards
- Maintain guest records and documentation
- Support events and special promotions
- Comply with hygiene and safety regulations
Requirements
Text copied to clipboard!- Friendly and professional demeanor
- Strong communication skills
- Team player and flexible
- Good command of German (spoken and written)
- Basic English skills are a plus
- Customer service experience preferred
- Willingness to work weekends and shifts
- Reliability and sense of responsibility
Potential interview questions
Text copied to clipboard!- What experience do you have in customer service?
- How do you handle difficult guests?
- What motivates you when working with people?
- How flexible are you with working hours?
- Can you stay calm in stressful situations?
- How important is teamwork to you?
- What languages do you speak?
- Why do you want to work at our company?
